Managed Domain Terms

1. What you are purchasing

Excelin Web Limited (ExcelinWeb) provides managed domain registration and renewal services through third-party registrars, together with any care option you select. We act as your service provider, not as the domain registry. You authorise us to arrange registration, maintain the domain, and apply DNS changes you submit.

The client or their nominated eligible organisation must be the domain holder (registrant). Our administrative access does not transfer your domain-holder rights to us. You must provide accurate contact and eligibility information, have authority to act for the registrant, and keep those details up to date. Authorised staff may correct the Portal domain, URL, business or contact record after checkout where the recorded details are wrong. We may ask you to confirm a correction. The checkout price and payment evidence stay locked, and a Portal correction does not itself rename or transfer a domain at the registrar, change DNS, or change or cancel billing.

2. Availability and registration

A search result is an availability indication, not a reservation. A purchase and successful payment do not guarantee registration. The domain is registered only when the registrar confirms success and our team records completion. Until then, your portal shows registration pending. We may need further identity, contact or eligibility details before completing registration.

If we cannot register the purchased domain, we will contact you and refund the failed registration purchase and any associated care not provided, and cancel the related subscription. We will not substitute another domain or charge a higher price without your agreement. Contact support if registration is delayed or you wish to cancel before it is completed.

3. Annual Stripe billing and renewals

The checkout shows your annual total, currency, applicable GST and selected care. Care may be advertised at a monthly equivalent but is charged annually with the domain. Payment is through Stripe only. By accepting these terms you authorise automatic annual billing until cancellation. No manual bank-payment option is offered for this purchase.

The Stripe billing anniversary and the registrar's domain expiry date may differ. An annual payment creates a renewal task for our team; it is not proof that the registrar has renewed the domain. The portal displays the expiry date recorded after registrar confirmation. We will communicate any proposed renewal price change before it takes effect. If you do not agree, contact support to cancel renewal or arrange a transfer before the next charge.

You can request cancellation of automatic renewal through support. Cancelling billing does not delete an already registered domain. We will confirm the cancellation and explain the remaining registration term and transfer options. Failed payments or an unrenewed domain may lead to suspension, expiry or loss under the registrar's rules; please keep your payment and contact details current.

4. Managed DNS — submissions are not live changes

The portal displays the last DNS record set verified by our team. You may prepare additions, edits and removals and submit them for manual implementation. They are proposals, not immediate changes at the DNS provider. While a submission is pending, further changes to that domain's DNS are locked. Contact support if the pending work is urgent or needs correction.

Our team reviews the proposal, applies accepted changes at the provider, verifies the result, and marks it completed. You receive a portal update and email notification. Rejected submissions include an explanation and unlock editing. DNS caching means changes may take time to appear everywhere. DNS errors can interrupt websites, email and third-party services; check record values carefully. Nameserver changes and unsupported settings must be arranged through support.

5. Support, transfers and refunds

Support may be included in your plan or provided free after review. Work outside that scope is quoted for your approval before paid work begins. Do not assume every DNS-related support task is free.

You may request transfer to another eligible provider. We will assist with required authorisation information, subject to identity checks and applicable registry or registrar transfer restrictions. A transfer does not itself cancel Stripe billing; ask us to confirm both. Completed registrations and renewals generally cannot be undone at the registry; any refund depends on the circumstances and your statutory rights.

6. Providers, privacy and your rights

Registration requires us to share necessary registrant and contact information with the registrar or registry. Stripe processes payment and billing information. DNS providers process DNS record values; DNS records are generally public, so do not place secrets in them. Provider-specific registration rules and eligibility requirements also apply. We will identify the relevant registrar and any additional terms requiring your acceptance before registration.

For .nz domains, the .nz Rules and domain-holder protections apply whether services are supplied through a registrar or reseller. See the Domain Name Commission's reseller guidance and .nz Rules.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under New Zealand law, including the Consumer Guarantees Act and Fair Trading Act where applicable. Raise concerns with ExcelinWeb support. Acceptance is recorded with your account, timestamp and this terms version.